Social Work Support Officer - Childrens Social Care Business Support

1. An exciting opportunity has arisen to develop a career in Social Care administration. We currently have a vacancy for a Social Work Support Officer, working within Children’s Social Care services in Bridgend.
2. You will assist Social Workers to manage their caseloads, with the aim to reduce office based Social Worker administration time.
3. The council’s Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.

Job Purpose

To provide direct support and assistance to social workers by ensuring the provision of a high quality administrative and support service. This Support will assist in the day to day running of the team and aims to achieve positive outcomes for adults, children/young people and their families/carers.

The role will support and co-ordinate social work practitioners by ensuring the day-today requirements of the team are met, and to act as a direct point of contact ensuring that contact with individuals, families, and partner agencies, are routinely maintained.

Principal responsibilities and activities:

• Responsible for collation of accurate information from a range of partner organisations and arranging for more specialist information to be made available when appropriate.
• Processing of service documentation which can include the formatting of letters and documents, updating information in an accurate and timely manner on the WCCIS database and the electronic filing system in relation to client records. This will ensure compliance with GDPR, while working within the legislative regulatory and policy framework of social care services.
• As a point of contact for the team, dealing with enquiries taking messages from members of the public and other agencies, which may be over the telephone and occasionally face to face.
• Providing support as directed to a range of staff. Liaising with families, other agencies and professionals as appropriate, to ensure the needs of individuals are met, and ensuring accurate records are maintained.
• Assist the organisation and co-ordination of a range of service related and multiagency meetings by co-ordinating calendars and circulating relevant documentation.
• Assist the review of administrative processes and procedures.
• Support to the maintenance of the team petty cash system, processing requests for re-imbursement of expenses ensuring accuracy and attention to detail.
• Work with the Performance team officers and social workers to monitor compliance with the effectiveness of key performance indicators for the team.
• Arrange and co-ordinate visits for Social Workers with children, families and other professionals. Ensuring that children and families have opportunity to discuss matters with their allocated social worker. Supporting social work practitioners to undertake their statutory responsibilities.