Contact Service Manager - Locality Hubs

1. This is an exciting opportunity to innovate and develop your management skills in work with children and families.
2. The contact manager will lead a team of contact workers delivery and supporting families to have high quality family time together.
3. The council’s Hybrid Working Policy applies to this post.

Salary: £34,834 - £36,648 per annum

Job Reference: 16773

Contractual Hours: 37 hours per week

The local authority is committed to drawing on the growing evidence base to developing innovative services which work effectively with families who suffer from multiple symptoms of social exclusion and subsequently depend significantly on a wide range of public services.

Within this context, an exciting opportunity has arisen to lead on developing a new contact service. The contact manager will lead a team of contact workers delivery and supporting families to have high quality family time together. We are seeking a manager to join the service who has a ‘can do’ approach and is committed to the delivery and development of evidence based methods of intervention.

The manager will work in partnership with the case management teams and have management responsibility for the co-ordination of the Contact Service and its operation, ensuring children and families supported by the local authority have safe and effective contact sessions in line with current policies, best practice, legislation, procedures, and internal systems.

This is an exciting opportunity to innovate and develop your management skills in work with children and families. If you are attracted by this work and are able meet the requirements of the person specification we look forward to hearing from you. 

The ability to greet customers through the medium of Welsh is a requirement for this post.

Protecting children, young people or adults at risk is a core responsibility of all council employees.

Criminal records check by the Disclosure & Barring Service (DBS) is a requirement for this post.

The council’s Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.

Closing Date: 18 September 2024

Shortlisting Date: 20 September 2024

Interview Date: 30 September 2024