Office Administrator - Claims

1. This role is an outstanding opportunity for bright, motivated candidates who are keen and willing to learn.
2. The role will provide an excellent step into the Insurance industry for those at the start of their careers and also those who wish to build on previous office/admin experience.
3. The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package.

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. 

Due to our continued growth, we are looking for Office Administrators (known internally as Claims Assistants) to join our growing team of professionals.

Job Purpose:

To assist and participate in the day-to-day operations of the Claims Department by ensuring accurate and timely completion of all allocated duties. This role is an outstanding opportunity for bright, motivated candidates who are keen and willing to learn. The role will provide an excellent step into the Insurance industry for those at the start of their careers and also those who wish to build on previous office/admin experience.

Key Responsibilities:

• Ensures allocated incoming work tasks are processed, maintained and validated accurately, in a timely manner and in accordance with agreed company service standards
• To liaise with Underwriters, Brokers and other internal/external colleagues in a professional and courteous manner, always seeking to professionally resolve queries via phone and email
• Amends claims reserves and enters payments on the claims system
• Attends and actively participates in meetings both locally and at other UK TMHCC offices, as reasonably required

Skills and Experience Specification:

Essential:

• Preferred education level – A-Level (grades A-C) or Core curriculum GCSE (grades A-B)
• Microsoft Office proficiency, particularly Excel
• Excellent communication skills, both written and verbal
• A willingness to work both as part of team and on own initiative as required
• Demonstrate attention to detail to ensure accurate documentation is maintained
• Prepared to study towards relevant insurance qualifications

Key Benefits

• Hybrid working options
• Non-contributory pension
• Funded private healthcare
• 25 days holiday (plus bank holidays)
• Wellbeing allowance
• Free parking

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer.