Analyst, Quality Risk and Security Services (MFPN Support)

1. Quality, Risk and Security (QRS) are expanding their team of highly skilled professionals
2. The postholder will be First point of contact for practitioner queries providing high quality support and guidance.
3. You’ll be joining one of our innovative virtual communities based in Cardiff, with hybrid working.

Location: Cardiff

Req: 16452

The Quality, Risk and Security (QRS) community is an overarching identity for all of the professionals who manage quality and risk for Deloitte. It comprises: Deloitte Business Security (DBS), National Quality and Risk Management (NQRM) and Service Line Quality and Risk Management teams (including Switzerland) and is led by a dedicated partner who sits on the firm’s Executive. Within QRS, we use our skills and experience across a variety of disciplines to support a risk intelligent culture at Deloitte; enabling our partners and practitioners to deliver high quality services to their clients, minimising the administrative burden on our people, and acting as custodians of firm risk, security, ethics and reputation.

Connect To Your Career At Deloitte:

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect To Your Opportunity:

Quality, Risk and Security (QRS) are expanding their team of highly skilled professionals. This is a growing department that provides expert guidance to enable the firm to grow with purpose, protect and enhance our reputation and brand with quality at the core, and to deliver value. 

In this role no prior quality and risk experience is required but you’ll need to have exceptional attention to detail, be highly organised, have strong communication skills, and have the ability to work under pressure within a fast-paced, dynamic environment.

We are part of a national department, operating out of our Cardiff office, and form a division of both the firm’s Quality, Risk & Security (QRS) function as well as being a part of the overall Central Business Services team. The main focus of our Centre of Excellence is to support our client facing colleagues across the UK firm and Deloitte network in this fast paced and ever-changing environment.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

This role offers the opportunity to work in a challenging yet rewarding environment within QRS Services in Cardiff, utilising your analytical skills to ensure the firms compliance with underlying regulations, whilst enabling client-facing teams to devote more of their time to providing services to their clients. Additionally, individuals who demonstrate sufficient capacity and commitment in their primary roles might be given the opportunity to contribute to other projects, thus aiding their personal development. 

Specific Responsibilities Include:

• First point of contact for practitioner queries providing high quality support and guidance.
• Providing a client focused experience through the timely and accurate management of administrative processes.
• Taking personal ownership of all case management.
• Researching financial providers/products and updating practitioner records.
• Liaising extensively with internal and external customers, from partners to financial providers, providing robust technical advice.
• Reviewing and refreshing information held on existing clients and maintaining our systems of quality control.
• Exploring and implementing opportunities for process improvement.
• Contributing to ad-hoc project work supporting risk management and regulatory compliance within the UK.
• Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution.

Connect To Your Skills And Professional Experience:

Our analysts come from a wide range of backgrounds, sometimes with little or no prior experience of financial services. What connects us is our enquiring minds and our ability to deliver a great service.

We are looking for individuals with the following essential skills:

• Excellent research and analysis skills combined with good judgement and effective decision-making capability.
• Strong communication and interpersonal skills and an ability to interact with people at all levels across our firm.
• An attention to detail to maintain high professional standards with a focus on quality and confidentiality.
• An ability to follow defined processes while thinking outside of those boundaries, making reasoned decisions, and communicating them with confidence.
• Ability to be flexible and multi-task. This is a dynamic role and you’ll be working on multiple, often complex, cases at the same time. Tight deadlines cannot phase you.
• Ability to manage and adapt to regular changes.
• These additional skills would be advantageous (desirable not essential):
• Financial Product/Investment knowledge.
• A good level of IT user ability, including database entry, and a working knowledge of Microsoft Office software. Training time will be allowed for adaptation to in-house IT tools.
• Manipulating data and performing data analysis, typically using IT based tools.
• Work experience or study in compliance/regulation or accounting/financial services/risk management would be advantageous.
• Customer service experience and skills.

Personal Independence:

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Our Hybrid Working Policy:

You’ll be joining one of our innovative virtual communities based in Cardiff, with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both an online and physical capacity. As well as remote working, you’ll attend virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.