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Corporate Apprentice (Level 2) Agile Mobile Working Support Assistant

Cardiff

Posted 11/10/2024

£22,737 per annum

Top Reasons to Apply
  1. Cardiff council delivers over 700 different services to residents of cardiff, visitors, and businesses across the city.
  2. Our Agile Mobile Working Team is looking to employ a corporate Apprentice (Level 2) agile mobile working support assistant based at county hall.
  3. You will be supported and encouraged to take advantage of the many opportunities available within our organisation to help progress your career.
Job Description

Job Reference: PEO04246

About The Service:

You will earn £23,152 a year working full time (37 hour a week), or £12 per hour pro rata, as we are a Voluntary Living Wage employer. The Living Wage is reviewed each year and Cardiff Council reserves the right to make changes to, or remove, the Living Wage Supplement.

Our Agile Mobile Working Team is looking to employ a Corporate Apprentice (Level 2) Agile Mobile Working Support Assistant based at County Hall (Atlantic Wharf, Cardiff, CF10 4UW) to contribute to our Service helping us to deliver ICT support and provide ICT equipment to workers in the Children’s and Adult Social Services directorates and assist with digital initiatives being undertaken in the service area.

Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, our customers depend on us to deliver our essential services, every day. Whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to our communities. As it is important to us that our workforce better reflects the communities we serve, and that we support our residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Apprentice role. 

About The Job:

In this Corporate Apprentice (Level 2) role you will learn to:

  • Assist with providing basic ICT troubleshooting support in the Windows and Android operating systems.
  • Use Microsoft 365 packages (Word, Excel, PowerPoint)
  • Create SharePoint web pages and learn the administrator role of a SharePoint Site.
  • Provide ICT equipment to workers in Children’s and Adult Social Services.
  • Provide excellent customer service via email, teams and over the phone.
  • Run reports and interpret data regarding ICT assets within the directorate.

To support your development, you will also undertake a Welsh Government Apprenticeship Framework Qualification in Digital Application Support Level 2 in the role and will receive on the job training and supervision to help you deliver an efficient and effective service in a positive and customer focussed manner. You will also be supported by a named mentor who will encourage you to develop a range of transferrable skills to support your career progression.

Working hours are 8:00am - 4:00pm Monday – Thursday and 8:00am – 3:30pm Fridays and the role will be based at County Hall.

What We Are Looking For From You:

Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are keen to learn in the role, are interested in our work and in helping us to make a difference to our customers by delivering exceptional public services in Cardiff.

As a Corporate Apprentice, you will gain valuable experience working for Cardiff - the largest Council in Wales. Although we cannot guarantee that you will go on to secure a further role at the end of the initial contract, you will be supported and encouraged to take advantage of the many opportunities available within our organisation to help progress your career.

Additional Information:

This post is not suitable for post share.

This post is temporary for 21 months if worked full time, or longer if worked part time. Most roles are based on a 37-hour week though many roles can be worked on a part time basis at a minimum of 16 hours per week for apprentice roles.

Salary: Grade 2 - £22,737 - £22,737

Contract Type: Full Time Temporary

Cardiff Council
Company Information

The County Council of the City and County of Cardiff (Welsh: Cyngor Sir Dinas a Sir Caerdydd) has been the governing body for Cardiff, one of the Principal Areas of Wales, since 1996. The council consists of 75 councillors, representing 29 electoral wards. The authority is properly styled as 'the County Council of the City and County of Cardiff', or in common use Cardiff Council.

Key Facts
  • Head Office:

    County Hall,
    Atlantic Wharf,
    Cardiff
    CF10 4UW

  • Nearest Train Station:

    Cardiff Bay Station 0.6 miles / 12mins walk

  • Nearest Bus Stop:

    Cardiff County Hall 0.3 miles / 7mins walk

Location
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