Here at the Oak Veterinary Group, we are excited to be able to offer an opportunity to offer a receptionist position part-time or full-time to join our existing Support Team covering our three Practices.
We are looking for a friendly, hardworking, and enthusiastic dedicated client-centred individual, to become a part of our existing efficient Reception / Support Team. Our busy Practices thrive in an environment of collaboration and effective teamwork.
The ideal candidate would have a positive work attitude, good organisational skills, and the ability to be empathetic with our clients and assist with their needs.
The Role Will Involve:
This role involves providing excellent customer care to clients and patients calmly and efficiently, managing bookings, client registration, and maintaining the Practice Management System. Responsibilities include processing payments, retrieving prescriptions, handling daily debtor queries, supporting Pet Health Care Plan administration, and assisting with insurance claims. The position also requires maintaining the cleanliness of waiting areas and consult rooms, managing stock, and interacting confidently with domestic pets. Additional receptionist duties and a full job description are available for suitable candidates.
Join A Team You Are Proud To Be Part Of:
The practices are all based in beautiful Pembrokeshire surrounded by the most stunning coast and countryside that Wales has to offer.
Our main small animal surgery in Haverfordwest offers surgery, dentistry, internal laboratory, ultrasound, radiography, and endoscopy. Our Fishguard branch has an internal laboratory, dentistry and surgical facilities and is the site of our aquatic treadmill for hydrotherapy, and where our rehab services are primarily based. Laser services are also provided.
We are a team of 9 Veterinary Surgeons, 4 Registered Veterinary Nurses, 2 Student Nurses and 2 Animal Nursing Assistants. We also have a Practice Manager, Reception Co-Ordinator and an efficient Reception Support Team.
We enjoy regular social events including our annual Team Building Day in the summer and Christmas get-together and there are also other optional get-togethers all year round. Last year three of the Team took part in a Volunteering Scheme in Sri Lanka.
Are You The Perfect Fit?
Working Patterns:
We require an additional staff member for a minimum of 20 hours per week to potentially a maximum of 37.5 hours per week, within the hours of 8 am-7 pm on weekdays and 8.30 am-1.30 pm on Saturdays on a rota basis. The job will also be based over our 3 surgeries, Haverfordwest, Fishguard and St David’s with an equal share of Saturday morning cover at our Haverfordwest Branch.
Our People Are At The Heart Of What We Do:
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary of up to £22,386 pa you will benefit from:
Work-Life Balance:
Wellbeing:
Development:
Colleague Benefits:
IVC Evidensia is a leading veterinary services provider with a network of more than 1,300 clinics and hospitals and approximately 16,000 employees across 12 countries in Europe.
Core to our mission are clinical independence, international cooperation, and continuous education to develop our people and their careers.
As a Disability Confident Employer we are keen to hear from candidates with disabilities and long term health conditions, and would be happy to discuss any reasonable adjustments needed during the recruitment process.
As a company, we know that our most important asset is our people. That's why we pride ourselves on making IVC Evidensia a fun and rewarding place to work.
We believe the best veterinary practices are those led by local teams, which is why we are pioneers in developing our people, investing in continuous professional development through education, defining best clinical standards and our celebrated Graduate Academies.
IVC Evidensia UK
The Chocolate Factory
Keynsham
Bristol
BS31 2AU
Keynsham Train Station 0.6 miles / 12mins walk
Wellsway, Park Road Bus Stop 0.2 miles / 5mins walk