Food Service Supervisor

1. As a Cafe Supervisor you will be responsible for supervising the Front of House and Kitchen in Chef’s absence and ensure excellent customer service is delivered whilst maintaining a safe environment for all persons on site. 
2. You will work with internal Visitor centre staff and External Members of public.
3. We offer a range of employee benefits as well as a market competitive salary, 33 days annual leave and many more.

Job Requisition Number: 6510     

Work Type: Permanent

What You’ll Be Responsible for:

As a Cafe Supervisor you will be responsible for supervising the Front of House and Kitchen in Chef’s absence and ensure excellent customer service is delivered whilst maintaining a safe environment for all persons on site. 

Your Responsibilities Will Include: 

• Ensuring the safety of all persons on site 
• Ordering goods for resale, supplies from designated suppliers 
• Maintaining upkeep of all HACCP records at all times and to the required standard 
• Supporting the kitchen in preparing, cooking and serving meals.
• Managing and organising café assistants to deliver high quality customer service 
• Supervising and identifying training needs of colleagues to ensure excellent customer service 
• Striving to develop and improve the customer experience offering 
• Ensuring the service in the café and retail area is maintained to a high standard 
• Engaging with customers as an ambassador of Welsh Water
• Maintaining the food hygiene standards, upkeep and tidiness of the kitchen, retail and café, meeting room areas in accordance with Welsh Water Food safety procedures
• Undertaking any other duties as required to meet the needs of the business 

Who You’ll Work With:

You will work with internal Visitor centre staff and External Members of public.

About You:

• Qualifications, Experience, Knowledge & Skills 
• Current Food Hygiene Level 3 minimum certification    
• Satisfactory DBS check
• Enthusiastic about putting our customers first every day   
• Commercial catering and kitchen supervisory experience   
• Catering/Retail customer service knowledge or specialism   
• Ability to work on own initiative  
• Commercial awareness 
• Ability to communicate effectively in English  

Benefits:

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Free on-site parking at all our sites
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.