Senior ICT Technical Specialist (Infrastructure)

1. An opportunity has arisen for an experienced Infrastructure specialist to join our digital team.
2. The Senior ICT Technical Specialist will be expected to provide an expert and effective ICT support service, implementation and ongoing maintenance across a range of ICT applications and systems across Wales.
3. The ability to speak Welsh is desirable for this post.

An opportunity has arisen for an experienced Infrastructure specialist to join our digital team that has set out an ambitious digital strategy over the next five years to deliver the very best information and digital solutions with patient care at its core.

The post holder will manage the planning, development, implementation and ongoing management of the ICT Infrastructure systems and servers in line with the strategic roadmap to ensure that the benefits of digital technologies are realised.

The Senior ICT Technical Specialist will be expected to provide an expert and effective ICT support service, predominantly in development, implementation and ongoing maintenance across a range of ICT applications and systems across Wales, including the provision of ICT support and advice to managers and users.

Working autonomously and in accordance with Trust policy, the postholder will also be expected to investigate/resolve and plan multi-faceted ICT systems, to ensure the smooth running of the trust’s ICT infrastructure. Ensuring that the integrity and performance of the infrastructure is optimised in support of clinical and business needs.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• As a senior member of the team, this role entails assisting with the development and implementation of a maintenance schedule, ensuring there is efficient and effective use of all Infrastructure systems, servers, associated hardware and software applications distributed across the Trust.
• The postholder will work to introduce continual improvements and refinements to the practices used to develop the ICT systems within the organisation.
• Routinely investigate and resolve complex technical problems, providing effective solutions that make use of suitable ICT systems.
• Regular requirement to develop or create reports, documents, diagrams for use by ICT or for wider presentation.
• Assist with the investigation of all adverse events, ensure the independent review of incidents, to support the investigation, identifying the root cause and ensure that appropriate Corrective and Preventative Actions are developed, actioned, and monitored.

Working for our organisation

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.