Care and Support Worker Level 3

1. We are seeking an individual to join our team as care and support worker.
2. The purpose of the role is to carry out duties as identified in care and support plans, this will include working with service users who have complex or high needs.
3. You will support with the evaluation of the service user’s satisfaction with the service provided and contribute to the required quality assurance monitoring.

Care and Support Worker Level 3 – Tregerddan Residential Care Home

Reference: REQ105500

A consultation is currently taking place on merging Tregerddan Residential Home with Hafan y Waun Residential Home, Waun Fawr. If the merger is approved this job will be transfer to Hafan y Waun at an agreed point. 

Care And Support Duties:

• Accountable as Care and Support Worker (level 3) for ensuring that service delivery remains fully compliant with the Regulation and Inspection of Social Care (Wales) Act 2016 and associated regulations.
• Be the responsible officer in the absence of the Manager / Deputy Manager.
• Administer prescribed medication including controlled drugs to service user’s and assist in the management of an effective system for the safe control and administration of medication in accordance with regional and internal policy and procedure.
• To carry out duties as identified in care and support plans, this will include working with service users who have complex or high needs.
• To assist in carrying out assessment of service users including those with complex or high needs to inform care and support plans.
• To develop and carry out specific programs of direct & virtual work with individuals on a 1-1 or family or group basis working alongside other professionals and agencies to support individual care and support plans.
• To assist with service developments, provisions, programmes and projects by undertaking developing and providing specific sessions/support for service users with complex of high needs.
• To facilitate learning and skills-based training including regular competency checks for identified areas set within the care home training pack with Level 2, 1 and where appropriate other members of staff within the home.
• Responsible as Care and Support Worker (Level 3) for ensuring that established and implemented safe working systems are adhered to on a day-to-day basis which will enable the service to meet requirements under RIDDOR, COSHH, manual handling, first aid and medication
• To respond to any emergency situations by taking the appropriate action e.g. contacting a doctor, ambulance service, fire service, police service etc.
• To take responsibility for the safe handling of property and equipment belonging to the service user.
• To maintain good communication and develop effective working relationships with service user.
• To identify and manage short and medium term risk to ensure that service users are safe and to recognize risks that must be escalated to the appropriate professional.
• To be responsible for delivering preventions and interventions, including complex cases, that will support individuals with their mental, social, and physical wellbeing and seeking to improve their long-term outcomes.
• To work in partnership with individuals, their families and other agencies in a consistent and proactive way, using a sign of safety strengths-based approach including when relationships are difficult.
• Undertake personal care as directed by the care and support plan and including the correct manual handling techniques.
• Use Positive Behavior Management or Team Teach techniques as directed by the care and support plan.
• To provide a witness statement for legal proceedings where necessary.
• To maintain up to date recording systems as required to document your work.
• To work a rolling rota of days or nights. Night staff will expect to workdays on occasions for cover, training or supervision. Day staff will be asked to cover night shifts on occasions for cover or training.
• To undertake any other duties commensurate with the level and expectation of the post, including when required working in another Team and/ or location.

Quality Assurance:

• To support with the evaluation of the service user’s satisfaction with the service provided and contribute to the required Quality Assurance monitoring.
• To report all complaints and compliments to the Management Team.
• Advocate for and with service users, families, and others.
• To facilitate and take part in regular service user meetings.
• Maintain appropriate records in accordance with Council or Service requirements and the provision of data where relevant.
• To supervise and lead the team whilst on shift. Providing clear guidance to staff in their role, outlining their responsibilities and tasks for that shift.

General Responsibilities:

• To actively promote the Welsh language and service user language preferences as required by the Welsh language standards and ‘More than Words’ framework.
• To promote equality of opportunity in the delivery of services.
• To work as a team and recognize your role and responsibilities within it.
• To ensure that the home is always secure whilst leading the shift.
• To be the identified individual for hand over from one shift to another in accordance with handover protocol.
• Be a contact for visitors and health professionals visiting the home whilst on shift.
• To Maintain confidentiality of information regarding service users, visitors, and staff
• To advise the Manager / Assistant with respect to any repairs and maintenance required.
• To ensure that all required H&S and supervision records are completed in accordance with relevant policies and systems.
• To promote and respect service user’s rights to privacy, dignity, and choice.
• To accompany the service users in maintaining community connections.
• Develop effective partnership working with internal and external colleagues and other agencies.
• Adhere to relevant statutory legislation and guidance, internal policies, and procedures in relation to professional and administrative matters.
• To have knowledge and awareness of the relevant National and Local Strategies including the Through Age and Wellbeing Integrated Strategy.
• To attend team meetings, supervision sessions and training courses when appropriate and as directed by the Line Manager, for personal and professional development.

Contract Type: 24 hours / Permanent