Admin & Clerical Team Leader

1. Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK looking for Admin & Clerical Team Leader.
2. You're responsible to supervise the day to day running of all reception and clerical areas, to ensure a smooth and efficient service reprioritise the allocation of staff and work as need.
3. The ability to speak Welsh is desirable for this post.

Main duties of the job

To supervise the day to day running of all reception and clerical areas, to ensure a smooth and efficient service reprioritise the allocation of staff and work as need. Will be responsible for the day to day supervision, induction and overall training of staff on RADI.S. and PMS.

Ensure the rota is covered and runs smoothly including covering late evenings, nights and weekends, including cover for annual leave, and absence for all reception and clerical areas. Provide support to ensure the smooth running of the On-Call rota

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person specification

Qualifications

Essential criteria

• 5 GCSE, NVQ Level 3 or appropriate previous experience.

Experience

Essential criteria

• Previous administrative and clerical experience preferably working in a hospital based role or related service within the NHS

Desirable criteria

• Experience of working in a supervisory role

Skill

Essential criteria

• Excellent Communication skills Excellent data entry/ keyboard skills Experience of using computer packages such as Excel and Word Organised and methodical Attention to detail Excellent telephone manner Ability to manage own workload

Special Knowledge

Essential criteria

• Understanding of NHS waiting times targets and pathways Understanding of UHB Policies Awareness of GDPR/Data Protection Act

Desirable criteria

• Understanding of Medical terminology

Personal Qualities

Essential criteria

• Flexible and adaptable to change. Courteous and friendly. Able to cope under pressure and meet deadlines effectively. Ability to work independently and to delegate work to team. Able to multi task

Desirable criteria

• Able to liaise with members of the public / other organisations and General Practitioners. Capable of dealing with sensitive and confidential documents and situations

Other

Essential criteria

• Ability to travel in a timely manner

Desirable criteria

• Ability to speak Welsh