Assistant Manager, Personal Independence, Quality, Risk & Security Services (MFPN Support)

1. The Quality, Risk and Security (QRS) community is an overarching identity for all of the professionals who manage quality and risk for Deloitte.
2. This role offers the opportunity to work in a challenging yet rewarding environment, developing your regulatory knowledge, specifically around auditor independence requirements, whilst liaising with internal customers of all grades across the firm
3. At Deloitte we understand the importance of balancing your career alongside your home life.

Req: 16451

Connect To Your Industry:

The Quality, Risk and Security (QRS) community is an overarching identity for all of the professionals who manage quality and risk for Deloitte. It comprises:  Deloitte Business Security (DBS), National Quality and Risk Management (NQRM) and Service Line Quality and Risk Management teams (including Switzerland) and is led by a dedicated partner who sits on the firm’s Executive. Within QRS, we use our skills and experience across a variety of disciplines to support a risk intelligent culture at Deloitte; enabling our partners and practitioners to deliver high quality services to their clients, minimising the administrative burden on our people, and acting as custodians of firm risk, security, ethics and reputation.

Connect To Your Career At Deloitte:

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect To Your Opportunity:

Our sharp, analytical minds are relied upon to ensure that Deloitte operates safely in an increasingly complex regulatory environment. Are you up to the challenge? 

As one of the firm’s Enabling Functions, QRS services provides specialist support to the business. Across QRS we bring together highly skilled, knowledgeable, and experienced professionals to support the smooth running of our firm. As an enabling function, QRS Services will work alongside other enabling functions under CBS to provide services to the Firm.

Operating in a highly regulated environment, Deloitte is required to ensure the Firm, as well as our Partners and staff, attain independence from our audit clients. The Personal Independence team is responsible for ensuring the firm meets these obligations by assisting our Partners and staff to maintain their own personal compliance obligations in respect of financial interests and arrangements.

This role offers the opportunity to work in a challenging yet rewarding environment, developing your regulatory knowledge, specifically around auditor independence requirements, whilst liaising with internal customers of all grades across the firm, giving the individual exposure to senior people within the firm’s leadership. The role may also bring opportunities to engage with colleagues in other Deloitte member firms as well as at the global level through DTTL.

Independence is an area of continued scrutiny by regulators and the work we do evolves with the frequent changes in regulatory demands, as such your role will also evolve and adapt to ensure we maintain compliance and work efficiently.

Given the nature of this position, you will be handling highly confidential information, including personal information, requiring enhanced confidentiality terms to be accepted.

Responsibilities include, but not limited to:

• Provide people management support as part of the PI QRS Services management team. This includes undertaking regular check ins, supporting the training/development of team members, identifying underperformance, and providing recommended course of action and escalating any issues in a timely manner.
• Oversight and workflow management of key Personal Independence systems of quality control.
• Providing quality assurance, feedback and training support to team members.
• Support the management team and liaise with stakeholders/internal clients in relation to several internal processes.
• Delivering MI Reporting to management and relevant stakeholders.
• Developing technical knowledge within the Personal Independence space to understand the nature of services.
• Being a key point of contact for Personal Independence queries.
• Ensuring end to end processes are documented fully and reviewed on a regular basis.
• Ensuring that prompt and regular communication and support is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times, reporting exceptional matters to Senior Management.
• Identify and pursue scope for process enhancements to improve efficiency and facilitate continuous improvement.
• Complete other tasks on an ad hoc basis.

Connect To Your Skills And Professional Experience:

You’re able to work under your own initiative. Someone who can effectively prioritise workloads under pressure, where appropriate escalating issues in a timely manner. You’ll grow our business without compromising standards, integrity, or culture. We’re all about letting our leaders lead, so we’ll give you the breathing space you need to do so.

You’re a natural at building and strengthening relationships. Someone with excellent interpersonal skills and the ability to develop relationships and manage stakeholders effectively. You’ll deliver exceptional client service, maximising results and driving high performance from our people while fostering collaboration across businesses and borders.

Essentials:

• The role requires an understanding of the financial services industry and financial interests with a focus on Personal Independence. Applicants should have:
• Experience in a professional services organisation or a compliance/regulatory/financial/customer services environment
• Excellent communication skills, proven ability to adapt style to suit audience and objectives
• Proven and effective organisational and time management skills within a complex and challenging role
• Ability to meet deadlines and multi-task. This is a dynamic role and you’ll be working on multiple, often complex, processes at the same time
• Excellent attention to detail with a commitment to maintain high professional standards with a focus on quality, confidentiality and delivering to the highest standards
• Ability to manage and adapt to regular changes
• Strong analytical and problem solving skills combined with good judgement and effective decision-making capability
• Strong report writing and written communication skills
• Good IT skills including a working knowledge of Excel

Desirables:

• Committed team player with people management experience
• Knowledge of Independence policies and processes
• Experience of working with a Firm’s Internal and Regulatory rulesets and/or internal auditing.

Our Hybrid Working Policy:

You’ll be based in (Reading) with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you’ll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.  

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our Commitment To You:

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.