Delivering a great service to our customers is an organisational priority. We can only deliver great services if we listen and learn from our customers. If you want to be at the centre of our service design and delivery, our new Customer Experience Partner role may be for you!
We are looking for someone who can understand and interpret the customer experience through all the contact points we have, and through this insight, help us improve our services.
You’ll work with departmental heads to demonstrate where positive change can be delivered, as well as clearly demonstrate to the Executive team, Board and Stakeholders how customers influence the design and standard of service we offer.
You’ll be comfortable using and analysing data, be a great communicator, and be passionate about our work.
At Taff, our values of Trust, Ambition, Learning, and Kindness are central to all our work. We support all our colleagues to flourish, and we take pride in the work we do.
What you’ll do…
Leading a small team, you’ll focus on the experience customers have of receiving services. You will gather insight and intelligence on the quality and standards of the services we deliver and how they are received. Through this process, you will be expected to identify areas for improvement and work with service leaders to implement positive change. You will ensure we can clearly link these improvements to customer insight and engagement and be able to demonstrate how we deliver against our Tenant Engagement Strategy.
What you will be responsible for?
Working Week: 35 hours a week between Monday - Friday
Location: We all work in an agile way and this role can be delivered as part of a blended approach requiring some location working at our Head Office at Alex House, Canton, Cardiff CF5 1JD.
Colleague Benefits:
Checks: Basic DBS and reference checks required. Appointment will be confirmed only upon satisfactory response.
Closing date: Friday 20th September 2024 at 9am
Interview date: Friday 27th September 2024
Taff is responsible for over 1,500 homes across Cardiff and provide specialist support services to people across four local authorities in South East Wales.
We develop and deliver reliable services, build and maintain quality homes and work with local communities to build long-term partnerships. As we continue to grow, we’ll continue to use our position of influence to create positive change.
At Taff we are committed to tackling under-representation of the local community in the workforce and recruit using blind shortlisting and guarantee an interview to local residents who meet the criteria.
If you would like to know more about working for us, or about our recruitment process, please get in touch via our website www.taffhousing.co.uk.
175
Canton, Cardiff
11 minutes walk
3 minutes walk