IT Support Assistant

1. We’re working hard to building a business that’s as diverse and inclusive as the communities we serve. So, whoever you are and whatever your background, we think you’ll fit right in at Cardo Group.
2. IT Support Assistants handle first line support requests, diagnose faults and solve technical and application problems, either over the phone, in person or via remote access
3. We provide Company pension, On-site gym and On-site parking to our employees.

Purpose

Reporting to the Head of IT Support & Security, our IT Support Assistants handle first line support requests, diagnose faults and solve technical and application problems, either over the phone, in person or via remote access. Helping optimize IT infrastructure by identifying areas for improvement, implementing best practices, and deploying efficient solutions. Having awareness of the importance of Information Security policies and processes applicable to our organization and our Cybersecurity Essentials Certification.

Responsibilities

• Keep systems and applications running smoothly and ensure users get the maximum benefit from them.
• Support the roll-out of new applications.
• Set up new users’ accounts and profiles and deal with password issues.
• Respond within agreed timescales to support requests.
• Work continuously on a task until completion.
• Prioritise and manage many open tickets at one time.
• Rapidly establish a good working relationship with internal teams, manage IT service provider, application suppliers, clients, and other suppliers.
• Monitoring and updating IT Asset lists and portals.
• Promoting cybersecurity best practices among end-users to mitigate security risks and threats.
• Ensuring compliance with IT security policies, procedures, and regulations.
• Test and evaluate new technology.

Skills & Experience

• Two years of experience in IT.
• Knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools.
• Hands-on using Microsoft’s suite of cloud-based products; SharePoint, OneDrive, Entra, O365 etc.
• Knowledge of ITIL framework.
• Working as a team.
• Excellent interpersonal skills.
• Ability to maintain confidentiality of company information.
• Preferred Bachelor’s degree in a related discipline or equivalent professional certification.

Location

Cardiff but with travel across current and future Cardo office locations when required.

Cardo Group is an inclusive employer.

At Cardo Group we value diversity. We value our differences such as age, gender, LGBT, ethnicity, religion, and disability.

We’re working hard to building a business that’s as diverse and inclusive as the communities we serve. So, whoever you are and whatever your background, we think you’ll fit right in at Cardo Group.

Job Types: Full-time, Permanent

Pay: Up to £25,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site gym
• On-site parking
• Referral programme