Network & Communications Consultant

1. We are seeking an individual to join our team as Network and communications consultant.
2. The postholder will be responsible for build, configure and maintain ICT network and communications services to meet the needs of the council, the local education authority and individual schools.
3. You will have access to a diverse range of learning opportunities to enable you to develop your career path as well as access to regular performance and development reviews.

Job Reference: RES01102

About The Service:

ICT is part of the Council’s Customer and Digital Services Directorate.

Its primary functions are:

• To provide high quality IT systems, support and maintenance across the organisation
• To provide strategic advice and guidance to the service areas and their directorates
• To contribute to the delivery of the Council’s Digital First approach

The ICT Service consists of several functions including:

• The Service Desk
• Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications
• ICT Services teams delivering network, server and end user computing services
• Security and Compliance
• Enterprise Architecture

About The Job:

The technologies supported are predominantly based around Microsoft Windows desktop, laptop and server platforms with applications delivered through a range of physical, virtual and cloud infrastructures.

You would be joining an enthusiastic and ambitious team with opportunities to work with a range of cutting edge technologies.

You will have access to a diverse range of learning opportunities to enable you to develop your career path as well as access to regular performance and development reviews

Main Duties And Responsibilities:

• Build, configure and maintain ICT network and communications services to meet the needs of the council, the local education authority and individual schools.
• Carry out performance management of the existing ICT network and communications infrastructure.
• Carry out tests of hardware / software using test procedures and diagnostic tools.
• Resolve performance issues, faults and associated errors.
• Respond to incidents and requests including tickets logged via the ICT Service Desk, ensuring relevant prioritisation and detail to allow effective investigation.
• Develop existing and deliver new network and communication technology solutions.
• Support and contribute to service improvement activities and initiatives.
• Support and contribute to service improvement activities and initiatives.
• Contribute to the Service’s performance, objectives, targets and achievement of quality standards.
• Maintain effective relationships with all technical and support staff to ensure systems and information requirements are specified and delivered.
• Develop, review and maintain service plans, polices, processes and procedures.
• Take personal responsibility for own health and safety and promote compliance ensuring a safe working environment.

What We Are Looking For From You:

• Proven delivery of excellent customer service.
• Experience of problem management and proven ability to investigate and resolve ICT network and communication related faults in systems and services including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.
• Practical knowledge of TCP / IP and associated hardware including switches, routers and firewalls.
• Experience managing Wireless LAN infrastructures.
• Experience supporting IP voice networks.
• Knowledge and experience of designing, testing, installing, supporting and maintaining network communications infrastructure services / appliances / equipment.
• Proven experience managing customer relationships and the ability to foster positive engagements.

Contract Type: Full Time Permanent

Salary: Grade 6 - £29,777 - £33,945