Technical Advisor

1. The main purpose of this role is to provide technical support and assistance to the Sales department and customers.
2. We are looking for Technical Advisor who will support the sale of products through the dissemination of technical information.
3. Responsible for following all company procedures and policies in line with our compliance management system and to report any concerns of non-compliance immediately.

Main Purpose of Role

The main purpose of this role is to provide technical support and assistance to the Sales department and customers. Other aspects include assisting in preparation and filing of standard technical documents and CAD drawings; assisting in product testing programs; and assisting in continuous improvement of technical service and customer experience.

Main Responsibilities

Customer and Sales team liaison through telephone and email communication, including but not limited to:

• To support the sale of products through the dissemination of technical information
• To provide robust technical advice and solutions to design related problems relative to the product range
• To conduct in depth calculation and qualification of the suitability of products for use
• To correctly specify products by application
• Technical approval of drawing submittals

Contribute as a team member to NPD/product enhancement/project work including but not limited to:

• Development ideas for service/product improvement (based on customer feedback)
• Creation of technical documents and drawings for internal and customer use
• Enhancement of the existing library of NBS specifications, CAD and Revit drawings

Assisting the Technical Services Manager in:

• Continuous improvement activities for Technical Support
• Issues arising relating to site practice

Additional Responsibilities:

• Responsible for following all company procedures and policies in line with our compliance management system and to report any concerns of non-compliance immediately
• Responsibility for taking reasonable care of yourself and others who may be affected by your actions or omissions.  You must follow all instructions and training given to you and ensure compliance with all safety policies and procedures at all times

Skills and Attributes

• Computer literacy including Autodesk software 
• Experience working with Revit, Inventor & Fusion 360 preferred
• Good understanding of mathematical/structural principles
• Ability to read and understand drawings
• Good communication skills
• Good literacy and numeracy skills