Telecare Admin & Finance Officer

1. Conwy Telecare Service supports a range of individuals to stay safe and independent by providing technology within the home, such as a personal alarm system or sensors.
2. You will be answering calls from customers, referrers and third party organisations.
3. Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate; you will be supported and encouraged to develop and learn with us.

Job Reference: REQ006104

Salary: £23,114 - £23,500 per annum (G02)

Employment Basis: Full Time Permanent

Package: 37 hours per week. Permanent

Work Base: Colwyn Bay / Llanfairfechan

Conwy Telecare Service supports a range of individuals to stay safe and independent by providing technology within the home, such as a personal alarm system or sensors. Based within the Information, Advice & Assistance Section, you will be the first point of contact for a team that manages a workflow that is fast paced by

• Answering calls from customers, referrers and third party organisations.
• Processing referrals
• Raising & cancelling invoices
• Signposting to relevant information sources, services or organisations
• An understanding of social care can be learned “on the job”, if no previous experience has been gained.

About You:

With your proven ability to follow processes, you are a confident administrator who strives for excellent customer service.

• You are an adept administrator
• You are an excellent communicator with a variety of audiences, who understands when to seek guidance or escalate issues
• You enjoy the challenge of delivering the best customer service, ensuring continuous improvement
• You value processes and approaches to get the right systems in place, to assist people, whilst understanding their need to be reviewed.
• Your organised, methodical approach to the role will support colleagues in the installation team to deliver effectively

Benefits:

• You’ll be working as part of a friendly, supportive team
• Regular Supervision from your Team Manager
• Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate; you will be supported and encouraged to develop and learn with us.
• Being part of an organisation that ensures safe and supportive work practices by way of robust employee policies.
• Access to a number of employee benefits, including Conwy Rewards and Conwy Ffit.
• Work from a purpose built office space that is close to a variety of shops, quality food outlets and good coffee!