Fantastic job opportunity as an entry level role into the world of IT & Telecommunications. Full training of the job role is provided by our dedicated training department with no previous technology skills required but is an advantage.
Shift basis:
4 on 4 off. 2 days, 2 nights. 10 hour days 07:00-17:00, 14 hour nights 17:00-07:00
Job Purpose:
The Indigo GSD (Global Service Desk) provides top end customers in the technology world with global engineering resources and associated technical services. Based in South Wales, the Indigo GSD is staffed by highly trained professionals on a 24x7x365 basis and has well-established methods and procedures.
The Indigo GSD interacts frequently with its customers’ support, UK, EMEA, NAM, LATAM, APAC and Global service partners and suppliers. It is important that the Service Desk Co-Coordinator is clear and concise in all forms of communications. Diligence and attention to detail are also key skills along with ability to multi-task and prioritize work appropriately.
The post holder will be required to take on any additional duties which may be considered within the remit of the role.
Principal Accountabilities/Objectives:
Other Key Responsibilities:
Working Environment:
The place of work will be the Magor office.
About You
About Us
At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, ethnic minorities, people with disabilities, and LGBTQ+ individuals.
As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like FTTH, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 37 nationalities.
Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.
We engineer a digital future by designing, deploying, and supporting the world’s digital infrastructure, delivering successful outcomes for our customers and great careers for our people. Since 1998 we have been vital network and infrastructure partners to fixed and mobile carriers across the enterprise sector. Rapidly expanding our footprint across Europe and the world, we now operate in over 90 countries. By providing our international clients with a local and global presence, we support infrastructure across the globe with a single point of contact to keep societies collaborating, today and tomorrow. Built from strategic thinkers and commercial leaders, our team guide transformational solutions for our customers across the globe.
102,
Wales One Business Park
Magor, Monmouthshire
NP26 3DG