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View job in - ENG|CYM

Customer Assistant Christmas - Newport

Newport

Posted 15/10/2024

£12 per hour

Top Reasons to Apply
  1. Marks & Spencer (M&S) is a leading retailer focused on transforming the retail experience through innovation and a customer-first approach, both online and in-store.
  2. We are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products.
  3. As the face of the business, you will be the voice of our customers helping us to continually improve.
Job Description

Week 1:

  • Tuesday 16:00-20:00
  • Wednesday 16:00-20:00
  • Saturday 15:00-19:00

Week 2:

  • Tuesday 16:00-20:00
  • Wednesday 16:00-20:00
  • Saturday 15:00-19:00

Purpose:

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities: 

  • Serve our customers efficiently, both on the shop floor and at service points 
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services 
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities:

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail 
  • Open to and acts upon feedback, asking for this regularly 
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Contractual Type: Temporary, Part Time

Marks and Spencer
Company Information

We know the retail industry is changing. At M&S we’re excited to be leading the way as we innovate, disrupt and create an exceptional customer experience both online and in-store.If you want to get stuck into delivering the extraordinary for every customer and making bold ideas happen, this is the place for you.
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us.
For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do.
Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action.
If you’re looking for a career at the centre of a global business, we have it right here. We have 470 stores across 106 markets and an accelerating online business that brings the best of M&S to every corner of the world. From Franchise Partner and Commercial Manager roles to Operations, this is your chance to work at a global scale and see your impact on customers worldwide.

Key Facts
  • Head Office:

    Ty Glas Road, 
    Llanishen
    CF14 5YP

  • Nearest Train Station:

    Ty Glas Train Station 0.5 miles / 12mins walk

  • Nearest Bus Stop:

    Ashbourn Way 0.2 miles / 5mins walk

Location
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