Customer Consultants

We are recruiting – Come and join our team!

We are currently recruiting for Customer Consultants within our branch network. We have both full time and part time roles available, with a minimum of 17.5 hours per week. We want everyone to be able to fulfil their potential - which is why we provide a range of flexible working arrangements.

Why work with us?

If you want to be a part of an ambitious and progressive Society, this is your opportunity. We are an innovative, exciting, modern mutual and we’d love for you to join us. We are a community and values-based employer that puts both our people and our members at the heart of what we do. If you want to make a real difference to your community and career, then we’d love to hear from you.

What will we offer you?

• A starting salary of £22,946.40 per annum.
• 25 days’ holiday, plus bank holidays PLUS a day off on your birthday to help you celebrate!
• Opportunity to purchase additional holidays. 
• A commitment to your ongoing training and development including a rotational development programme.
• Up to 14 hours of paid Society leave to volunteer for a local community initiative.
• Various health and wellbeing benefits such as 24-hour Employee Assistance Programme, subsidised flu jabs and eye tests.
• Private healthcare (subject to selection & completion of medical disclosure form).
• Personal health cash plan and dental cover (subject to selection).
• Life Assurance – 4 times your basic salary life cover, along with critical illness cover.
• Generous Stakeholder Pension Scheme – where the Society contributes a massive 10% on top of your 3% contribution!

Monmouthshire Building Society values the diversity that all sections of the community can bring to our Society, we welcome applications from everyone who shares our values.

As a financial services organisation regulated by the PRA and FCA our staff must be honest, financially sound and maintain high levels of competence and capability in their role. Therefore our pre-employment checks include adverse credit checks and criminal records checks (DBS checks) for all roles. DBS checks are at a basic disclosure level for the majority of roles but at the standard level for certain roles covered by the Certification and Senior Managers Regime.