Data Centre Technician

1. The postholder is responsible for effective delivery of technical support and installations.
2. Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. 
3. Provide 24x7 site coverage for Oracle OCI datacenter sites.

Job Description:

A British passport is a requirement for this role to meet the security clearance eligibility.

Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. 

Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. 

Provide 24x7 site coverage for Oracle OCI datacenter sites.

Career Level - IC2

Responsibilities:

• Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations. Works primarily at an Oracle datacenter in a “mission critical operations” environment.
• Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.
• Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60 mins.
• Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations Understand internal customer problem and provide technical solution in timely manner Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software. 
• Support deployment of on-site data center physical infrastructure, structured cabling installation is a significant part of this position
• Install, Replace and Troubleshoot Cables and Hardware Work within a ticket-based environment
• Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued 
• delivery of technician activities in accordance with internal polices and service level agreements.  Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules.
• System board level repair and fault diagnosis to SLAs
• Using provided tools to do a proper and timely internal reporting. 
• Planning & commissioning new rack positions
• Involvement with the design & commissioning of new whitespaces
• Working as part of a multi-disciplinary team without friction
• Solid knowledge of fiber and copper cabling.