Posted 05/09/2024
ERS
£26,000 - £30,000 Per Annum
The role
To manage and lead a team of people who are responsible for providing an excellent claims service to our customers. This includes responsibility for managing the recording of new claims, the handling of telephone enquiries and correspondence, handling complaints and authorising payments. You will ensure that claims are settled in an efficient, fair, and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure that pre-agreed targets and objectives are achieved. To constantly strive to improve service and quality standards.
Key responsibilities
Having responsibility for the management and development of a team of Claims Technicians including formal and informal training, performance management, overseeing day to day activities and provision of guidance and support
Essential qualifications, skills and experience
Desirable behavioural attributes
Benefits