Job Reference: 2024-1913
About Us:
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
The Role:
To manage and lead a team of people who are responsible for providing an excellent claims service to our customers. This includes responsibility for managing the recording of new claims, the handling of telephone enquiries and correspondence, handling complaints and authorising payments. You will ensure that claims are settled in an efficient, fair, and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure that pre-agreed targets and objectives are achieved. To constantly strive to improve service and quality standards.
Key Responsibilities:
Essential Qualifications, Skills And Experience:
Desirable Behavioural Attributes:
Benefits:
We are a growing Property and Specialty insurance and reinsurance Lloyd’s syndicate and part of IQUW Group. We combine data, intelligent automation and human expertise to make fast, informed decisions to make every risk seamlessly simple for our brokers.
Our portfolio comprises of 16 Property and Specialty insurance and reinsurance products. These range from Aviation, Directors & Officers and Crisis Management through to Cyber, Energy and Marine. Our empowered underwriters aim to remove the friction from day-to-day trading by providing rapid responses, an initial risk assessment and an alternative view, if needed, to help our brokers respond swiftly to their clients.
Collaborative, inclusive, empowered, driven, honest, flexible, supportive and challenging. Just some of the words our team use to describe what it’s like to work at IQUW. We’re always looking for ambitious and talented people, of all levels of experience, to join us. If you are interested, get in touch.
30 Fenchurch St,
London
EC3M 3BD
Fenchurch Street Train Station 0.1 miles / 3mins walk
Fenchurch Street 0.1 miles / 3mins walk