Job Reference: 2024-1803
About Us:
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
The Role:
We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.
Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.
We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.
Key Responsibilities:
Essential Qualifications, Skills And Experience:
This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:
Benefits:
We are a growing Property and Specialty insurance and reinsurance Lloyd’s syndicate and part of IQUW Group. We combine data, intelligent automation and human expertise to make fast, informed decisions to make every risk seamlessly simple for our brokers.
Our portfolio comprises of 16 Property and Specialty insurance and reinsurance products. These range from Aviation, Directors & Officers and Crisis Management through to Cyber, Energy and Marine. Our empowered underwriters aim to remove the friction from day-to-day trading by providing rapid responses, an initial risk assessment and an alternative view, if needed, to help our brokers respond swiftly to their clients.
Collaborative, inclusive, empowered, driven, honest, flexible, supportive and challenging. Just some of the words our team use to describe what it’s like to work at IQUW. We’re always looking for ambitious and talented people, of all levels of experience, to join us. If you are interested, get in touch.
30 Fenchurch St,
London
EC3M 3BD
Fenchurch Street Train Station 0.1 miles / 3mins walk
Fenchurch Street 0.1 miles / 3mins walk