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View job in - ENG|CYM

Customer Service Assistant

Wrexham

Posted 16/09/2024

£8.60 - £11.44 per hour

Top Reasons to Apply
  1. If you are looking for career development, then Tenpin is a great place to start.
  2. As a Customer Service Assistant, you will deliver an outstanding experience for our customers.
  3. We offer Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors.
Job Description

Come Join Our Fantastic Team:

We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role:

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.

You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need:

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Our Fantastic Benefits:

  • Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors
  • Free Bowling for family and friends
  • Free Food (when working 6 hours or more)
  • Enhanced Maternity, Paternity, Adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance – 2 x annual salary
  • Long Service Awards
  • Recommend a Friend Scheme
  • On the Spot Rewards

Career Development:

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.

Tenpin
Company Information

The Tenpin brand was formerly owned by Essenden Ltd, and later taken over by Ten Entertainment Group plc. We are proud to be part of one of the largest bowling companies in the UK and still growing. Our headquarters are in Cranfield Bedfordshire. Tenpin Ltd is a member of the UKTBO (United Kingdom Tenpin Bowling Operators).
Tenpin Wrexham offers many pool tables and amusement arcades to add to your bowling experience. You will be looked after at Tenpin Wrexham with our great selection of food and drink with our fully licensed bar and restaurant.
Here at Tenpin, our success and growth has allowed us to become one of the leading bowling operators in the UK! We are dedicated to ensuring our customers have the most amazing experience every time they visit one of our 54 entertainment centres!
We want the most energetic, engaging, and fun individuals to join our team to deliver the experience to our customers. We have big plans for the future, and with our constant innovation and growth, there has never been a better time to join our team!

Key Facts
  • Head Office:

    Unit B14, 
    Eagles Meadow, 
    Wrexham 
    LL13 8DG

  • Nearest Train Station:

    Wrexham Central Train Station 0.5 miles / 12mins walk

  • Nearest Bus Stop:

    Wrexham, Kings Mills Road 0.1 miles / 3mins walk

Location
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