Learning and Development Systems Graduate

1. We're a not for profit organisation who provide and manage 5,835 homes across Bridgend, South Wales.
2. The overall purpose of the Learning & Development Systems Graduate role is to initially assist with administrative tasks and develop in-house training resources.
3. We offer access to a wide range of benefits including a health care cash plan, contribution to your professional memberships, learning and development opportunities, hundreds of retailer discounts and plenty more.

Learning and Development Systems Graduate 

Overview

The overall purpose of the Learning & Development Systems Graduate role is to initially assist with administrative tasks and develop in-house training resources. Then progress onto ensuring that all users have a robust understanding of the range of organisational wide systems operated within Valleys to Coast Group. To establish training interventions of the highest quality, which are engaging for end users and fully evaluated, with feedback used to continuously improve the training offering. The role will also support a network of expert ‘superusers’ ensuring best practice approaches are adopted across the organisation.

Key responsibilities and accountabilities 

Specific objectives and deliverables will be agreed with the management team, the points below are a summary of the main responsibilities and accountabilities.

Administrative Support 

• Coordinate and schedule training sessions, workshops, and seminars; 
• Manage learning and development materials and resources; 
• Maintain accurate records of employee training and development activities.

Systems Training Program Development

• Be an instrumental part of any new organisational wide systems project teams ensuring that end users are considered throughout; 
• In collaboration with the relevant project team plan, create and implement training programmes for all organisational wide systems; 
• Liaise with departments and subject matter experts across the business or externally to understand requirements; 
• Conduct effective learning needs assessment and establish training needs based on user and organisational requirements;

Training Delivery

• Design and deliver practical, hands on training using a variety of media through a blend of face to face and online training; 
• Create and maintain robust written work instructions; 
• Oversee the design, creation and maintenance of engaging e-learning content (e.g. videos and online interactive quizzes); 
• Develop, coordinate and support a group of applications expert ‘superusers’ to ensure appropriate coverage, consistency and quality across the organisation; 
• Ensure the quality of learning and development content remains relevant and act upon feedback to drive improvements in training offerings; 
• Coordinate classroom and virtual training; 
• To ensure the integrity of training data and reporting to the relevant project teams and the wider business.

Evaluation and Feedback 

• Collect and analyse feedback from training participants; 
• Assist in evaluating the effectiveness of training programs; 
• Implement improvements based on feedback and evaluation results.

Colleague Engagement 

• Promote training programs and initiatives across the organisation; 
• Support a network of expert ‘superusers’ ensuring best practice approaches are adopted across the organisation.

Continuous Improvement

• Stay updated with industry trends and advancements in learning and development; 
• Participate in professional development opportunities and relevant training; 
• Contribute to the continuous improvement of learning and development processes and practices.

Compliance and Reporting

• Ensure training programs comply with relevant regulations and standards; 
• Prepare reports on training activities, participation, and outcomes; 
• Assist in maintaining compliance with health and safety training requirements.

Networking and Collaboration

• Build relationships with internal stakeholders and external training providers; 
• Network with other learning and development professionals within the housing sector; 
• Attend industry events and conferences as required.

No job description can cover every eventuality which may arise, at various times you may be expected to carry out other duties requested by your Line Manager or Manager.

What do I need to be successful?

Knowledge and qualifications

• A 2:1 degree in Human Resources, Learning and Development, Education, Business Administration, or a related field; 
• Basic understanding of learning and development principles and practices; 
• Familiarity with e-learning platforms and digital training tools is desirable; 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); 
• Knowledge of GSuite; 
• ‘B’ Grade GCSE or equivalent in Maths and English;
• Knowledge of the housing sector or interest in social housing / not for profit businesses is an advantage

Experience

• Previous experience in an administrative or support role, preferably within a training or People Services (HR) environment; 
•  Experience in coordinating or organising events, workshops, or training sessions;
• Exposure to project work or group projects during academic studies; 
• Experience in delivering presentations or facilitating group discussions is a plus.

Personal qualities

• Excellent communication skills, both written and verbal;
• Strong organisational and time management skills, with the ability to manage multiple tasks;
• Attention to detail and accuracy in work; 
• A proactive and enthusiastic approach to learning and professional development; 
• Ability to work collaboratively within a team and independently when required; 
• Strong interpersonal skills and the ability to build relationships with colleagues at all levels; 
• Adaptability and willingness to embrace change and new challenges; 
• Commitment to the values and mission of Valleys to Coast; 
• A positive attitude towards continuous improvement and innovation in learning and development; 
• Comfortable presenting formally and informally to a wide variety of audiences; 
• Committed to personal development and passionate about the development of others.

No job profile can cover every eventuality which may arise within the post at various times and the jobholder is expected to carry out other duties requested by the Line Manager or Manager.

Terms & Conditions

Salary: £25,217

Contract: 2 years

Working hours: 37 hours per week, worked between our core operating hours of 8am to 6pm, Monday to Friday.

Location: The primary location of this role is in Bridgend, South Wales, but we’ll enable you to take advantage of smarter working allowing you to work in our main office, at home or any other place that will allow you to carry out your work appropriately. However, effective service delivery will always come first and that will sometimes require you to be present at our office, depot or community locations. With that in mind we would expect to see you in person at least two days a week.

Annual leave: 25 days increasing by 1 day for every completed year up to a maximum of 5 days plus bank holidays.

Pension: SHPs - we’ll contribute 2% more than you choose to pay in each month (minimum contribution where you pay 4%, we pay 6%; maximum contribution where you pay 6%, we pay 8%).

Benefits: Access to a wide range of benefits including a health care cash plan, contribution to your professional memberships, learning and development opportunities, hundreds of retailer discounts and plenty more.