Advisor, Partner Support Services, HR Services

1. Deloitte UK provides audit, consulting, financial advisory, risk management, and tax services to clients across various industries, helping them solve complex challenges and grow sustainably.
2. HR Services are looking for a T1 Advisor to help support our customers with the administrative and reporting activities surrounding Partnership/business requirements.
3. This is a great opportunity to be part of a collaborative team with a varied workload that provides the chance to develop your skills and network.

Advisor, Partner Support Services, HR Services, 12 month Secondment/FTC

Req ID: 16780

Connect To Your Industry:

HR Services are looking for a T1 Advisor to help support our customers with the administrative and reporting activities surrounding Partnership/business requirements. The primary function of this role is to work within the team to give a high quality, distinctive service to our customers. This is a great opportunity to be part of a collaborative team with a varied workload that provides the chance to develop your skills and network.

Connect To Your Career At Deloitte:

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect To Your Opportunity:

Partner Support Services and Partner Helpdesk are specialist teams within our HR Services function. Our responsibilities include coverage of a range of services for our partners covering the helpdesk and administration processes.

Your role will involve supporting our teams in their day-to-day activities as well as sharing your SME knowledge to enhance the overall customer experience and service we provide. This role is a conduit between our leadership team and our people and will be essential in how we engage our teams, connect to our strategy, and deliver for our customers moving forward.

The customer is at the heart of everything we do with us aiming to support them with queries, life events and regulatory requirements. We support strategic initiatives through reporting and collaboration with other areas of the business as well as a strong approach to CSI and improving the effectiveness of how we work.

The Partner community are an integral, high profile customer group and require a bespoke, specialised service which require us to go above and beyond and to be prepared for a variety of queries, challenges and opportunities. Be prepared to tap into your analytical, problem-solving mind and don’t be afraid to ask questions and challenge the status quo. Confident in supporting our customer base through a multi-channel functionality – you can trust that no two days will ever be the same as you support and add value to our very busy team by:

• Support the Assistant Managers and PSSS team with Partner queries and escalations, seeking to understand root cause. Work with stakeholders to proactively implement solutions, enhancements and escalating where appropriate
• Support our Assistant Manager population with the cascading of key messages and communications – working as a key connector and ambassador for change across the team
• Drive and support CSI initiatives and ensure participation in strategic pillar workshops and other HRS networking 
• Support and drive implementation of quality monitoring and general governance and best practice, ensuring team materials and collateral are reviewed and updated effectively
• Work with the team and Assistant Manager’s to identify enhanced ways of capturing and analysing data and measures of team success
• Support Assistant Managers with the cascading of strategic objectives and goals – working effectively to ensure these are understood by the wider team
• Prioritise team wellbeing and growth by championing the right behaviors and ways of working. Proactively encourage, communicate and role model in this space
• Assist with meeting representation and support with project workstream deliverables where appropriate
• Managing stakeholder and customer expectations whilst building trusted relationships with HR Services peers and colleagues and other Deloitte teams as appropriate, supporting other teams as needed

Connect To Your Skills And Professional Experience:

You’re a natural at being a trusted advisor and you display some core leadership skills. Someone who will act as a role model to their team, encourage and drive a culture of innovation and critical thinking that values the ideas and opinions of others. Your integrity and authenticity underpins all that you do, and you thrive in taking accountability for the services we provide, and the wellbeing and performance of our people is of utmost importance to you.  You focus on solutions which in turn supports your ability to build and maintain positive relationships within the team as well as with colleagues and stakeholders.

Essentials:

• The ability to proactively organise and prioritise workload, managing time efficiently and can effectively multitask
• Good, effective customer service and communication skills
• Effective stakeholder mapping and management
• Ability to coach and share SME knowledge effectively
• Actively seek to build your technical knowledge in areas that are unknown to you for the wider benefits of coaching and upskill of the team
• Proactive problem-solving and critical thinking skills
• Microsoft Office skills
• Attention to detail
• Building effective relationships across the wider teams

Desirables:

• Data analysis skills for reporting
• Advanced Microsoft Excel skills
• Proactively looks for opportunities and is able to put forward effective, relevant business solutions
• Knowledge of SAP or similar HR systems