ICT Service Desk Technician

1. We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
2. We are looking for a Service Desk Technician who would like to help us reach our mission of ‘making lasting connections with our customers to improve their lives’. 
3. We offer Company pension contributions up to 10% if employees contribute 5%.

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for a Service Desk Technician who would like to help us reach our mission of ‘making lasting connections with our customers to improve their lives’. 

As the Service Desk Technician your key responsibilities are

• Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels
• Support, maintenance, and stock management of hardware on site including Windows laptops, Android mobile devices and associated peripherals
• Working in a front of house position offering in person customer and technical services
• Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution
• Proactively manage communication for all Incident/Request statuses through to resolution
• Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards

About you

• GCSE grade C / 5 in English and Maths, or equivalent
• Experience working within an IT service desk / IT Support environment
• Experience supporting Microsoft operating systems, Active Directory and Exchange
• Experience supporting IT hardware such as laptops, desktops, and associated peripherals
• Good verbal skills in person, phone or virtual meetings
• Good written communications
• Excellent problem solving skills
• Experience supporting smart phones and mobile devices
• Experience using imaging software such as Acronis & Autopilot

What can you expect from us

• At least the cost of living pay increase every year
• Company pension contributions up to 10% if employees contribute 5%
• 33 days holiday including bank holidays with the ability to purchase an additional 10
• £750 net of tax to refer friends and family
• Hybrid working for eligible roles
• Development opportunities to reach your career aspirations