Senior Data Analyst

1. Join our Customer Data department as a Senior Data Analyst, supporting initiatives across customer operations.
2. As a Senior Data Analyst you will be Identify and implement enhancements in customer journeys.
3. All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays).

Join our Customer Data department as a Senior Data Analyst, supporting initiatives across customer operations.

Openings are available in:

Operations MI: Deliver reports on KPIs like answer rates, agent incentives, policy sales, and retention.

Contact MI: Enhance customer contact journeys, driving performance and optimizing costs.

Responsibilities:

• Utilise Big Query, Looker, and SAS
• Lead and foster the development of team members
• Effectively manage stakeholder relationships
• Prioritse and oversee team workload efficiently
• Identify and implement enhancements in customer journeys
• Present data in a clear and impactful manner
• Demonstrate strong organizational and communication abilities
• Exhibit meticulous attention to detail and a proactive mindset

Desired Experience:

• Experience with Big Query, Looker, and SAS
• Demonstrate strong organisational skills
• Articulately present data and insights
• Commitment to continuous improvement
• Leading and developing team members

Please note - we may close this vacancy early if we receive lots of applications or business priorities change

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.