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Collections Officer - Midnight

Cardiff

Posted 11/09/2024

£27,000 per annum

Top Reasons to Apply
  1. Capital on Tap was founded with the mission to help small business owners and make their lives easier.
  2. As a Collections Officer, you'll be providing the best customer service while managing and carrying out the collection of outstanding accounts.
  3. We offer Private Healthcare including dental and opticians services through Vitality.
Job Description

We’re Capital on Tap:

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

This is a Hybrid role, the Collections team work from our Cardiff City Centre Office 2 days per week. Your first 3 months will be 5 days a week whilst you undergo your training. 

What You’ll Be Doing:

As a Collections Officer, you'll be providing the best customer service while managing and carrying out the collection of outstanding accounts. You'll be getting in touch with customers, discussing payment plans, and keeping accurate records of all interactions and payment statuses. Additionally, you'll be working with other departments to resolve billing issues and ensure a smooth and positive experience for our customers

  • Proactively contact customers to discuss outstanding accounts
  • Arrange payment plans to help customers get back on track
  • Provide exceptionally good customer service at all times
  • Keep accurate notes on each customer account
  • Collaborate with other departments to resolve queries
  • Monitor accounts to identify overdue payments 

Shift Patterns:

You’ll be joining our Midnight team serving both our UK & US customers, Monday to Friday. Shift patterns:

  • 3:30pm - midnight  

We’re Looking For:

  • Call centre experience desired
  • Collections, complaints or sales experience desired
  • Able to communicate extremely well over the phone
  • Able to demonstrate empathy
  • Able to negotiate
  • Able to work independently and as part of a team

Diversity & Inclusion:

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks:

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

  • Salary £27,000
  • Private Healthcare including dental and opticians services through Vitality
  • Worldwide travel insurance through Vitality
  • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
  • Salary Sacrifice Pension Scheme up to 7% match
  • 28 days holiday (plus bank holidays)
  • Annual Learning and Wellbeing Budget
  • Enhanced Parental Leave
  • Cycle to Work Scheme
  • Season Ticket Loan
  • 6 free therapy sessions per year
  • Dog Friendly Offices
  • Free drinks and snacks in our offices

Capital on Tap
Company Information

At Capital on Tap, our mission is to make running a small business as easy as possible. We understand that the day-to-day operations of a business can be challenging, which is why we've developed tools and resources that empower business owners to streamline their operations, access fast funding, and earn rewards.

So, if you're looking for a better way to run or grow your business – whether you’re an electrician wanting to buy supplies for your next job or a consulting company wanting to consolidate your team's spend – join the 200,000 businesses across the UK and the US that have placed their trust in Capital on Tap.

We began as a small startup in London in 2012 with a vision of revolutionising the way entrepreneurs access finance. Through innovative technology, Capital on Tap has been providing fast funding to small businesses for over ten years, making their dreams become realities.

Key Facts
  • Head Office:

    7th Floor, 
    The Tea Bldg, 
    56 Shoreditch High St, 
    London 
    E1 6JJ

  • Nearest Train Station:

    Shoreditch High Street Train Station 0.3 miles / 20mins walk

  • Nearest Bus Stop:

    Ebbw Vale, Beaufort Road 0.1 miles / 3mins walk

Location
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