We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 22.5 hours a week. The hours are fixed covering a rolling 24/7 rota, working 7.5 hours, 3 days a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we’d love to hear from you…
Office location: Eastern Business Park, Wern Fawr Lane, Old St Mellons, Cardiff, CF3 5EA
Full time/Part time: Part time
Hours per week: 22.5
Work schedule: The hours are fixed covering a rolling 24/7 rota, working 7.5 hours x 3 days a week
Basic Salary: £14,382 per annum (FTE £23,970.00 per annum) plus £1,200 per annum (FTE £2,000 per annum) Unsociable Hours Allowance where applicable.
Allowances: Unsociable Hours
Contract type: Permanent
Closing Date: 11/10/2024
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
About the role:
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota of:
Week 1 of rolling rota: Monday 3pm-11pm, Tuesday 11am-7pm & Thursday 3pm-11pm
Week 2 of rolling rota: Thursday, Friday & Saturday 7am-3pm
Week 3 of rolling rota: Tuesday, Wednesday & Thursday 11pm-7am
As a Helpline Adviser you will be: -
You will need:
Knowledge and understanding of:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
Building 3, Eastern Business park, Building 3, The, Wern Fawr Ln, Cardiff CF3 5EA, United Kingdom