Housing Solutions Officer

1. This post is situated within the Housing Solutions Team, and the main purpose is to contribute fully to the delivery of all services in relation to statutory homelessness services, homelessness prevention and housing advice.
2. The role will involve negotiating with landlords, helping applicants find alternative housing options, identifying support needs and putting practical measures in place to find solutions for customers who are homeless or threatened with homelessness.
3. Experience of working with people in a customer focussed environment is required.

The Housing Solutions Service: This post is situated within the Housing Solutions Team, and the main purpose is to contribute fully to the delivery of all services in relation to statutory homelessness services, homelessness prevention and housing advice.

About the role

Pay Details: Grade 5, SCP 8 - 12  £24,702 - £26,421 p.a. 

Hours of Work / Working Pattern: 37 hours per week – Monday to Friday

Main Place of Work: Home working/Civic Office, Barry and other locations in the Vale of Glamorgan as required to undertake the post

Permanent role

Description:

You will be required to develop personal housing plans to help keep applicants in their existing homes or help them find alternative accommodation options. The role involves carrying out enquiries to establish the housing duties owed to customer. This will involve negotiating with landlords, helping applicants find alternative housing options, identifying support needs and putting practical measures in place to find solutions for customers who are homeless or threatened with homelessness.

About you

You will need:

• Experience of working with people in a customer focussed environment
• Working within a pressurised environment
• Experience of record keeping and office systems
• Experience of working with vulnerable clients
• Sound knowledge of Housing Act, Homelessness legislation and landlord and tenant law
• Sound knowledge of the Welfare Reform Agenda
• An ability to communicate clearly and effectively with a range of service users
• Ability to remain calm under pressure and to deal with people who may be angry and frustrated in a way in which are both sympathetic but firm