What to Include in Your CV
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More information >>What you will do
As a Specialist Support Executive, you will be responsible for dealing with all customers who have been identified as requiring additional and specialised support to manage their finance agreements. You will ensure secure handling and safe keeping of sensitive customer information in line with company, regulatory and industry standards. You will communicate with customers in an effective manner via phone, email and letter. Working as part of a team, you will deliver against individual and team daily, monthly and annual set SLA's.
What you will bring
You will demonstrate previous experience of supporting vulnerable customers with strong communication skills. You will be customer focused and confident dealing with high risk customers via phone, email and letter. Demonstrating good literacy skills and previously responsible for sending letters, emails and text messages to vulnerable customers. You will be comfortable building rapport with both internal and external customers. Also, negotiating in a clear, understanding manner will come naturally to you. As a self starter, you will have the ability to use your own initiative within a framework of guidance.
How you will be rewarded
We are looking for individuals who wish to grow their career in financial services, this is a customer contact role with potential and multiple specialist career paths within the business and development plans to help you achieve your career aspirations. We offer;
Everyone is different. Everyone is valued
As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.
V12 Retail Finance Technology is constantly transforming the retail sector and we’ve been at the cutting edge of retail finance from the start offering pioneering, multi-channel access and functionality. We don’t believe in standing still and we’re always looking for new ways that our smart technology can work even smarter to delight your customers. Part of the Secure Trust Bank family, we also have the financial backing to make our pricing, products and services work for you. And, our customer first culture means we understand what will make your customers keep coming back time and again.
Secure Trust Bank is the only UK bank awarded a Customer Service Excellence accreditation. We arrange and administer retail finance loans on behalf of Secure Trust Bank PLC, who is the lender. Secure Trust Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.