About The Job:
Admiral Money are looking for a Collections Executive to join on a permanent basis!
Admiral Money is a growing lending business and is on track to become a strategic pillar within the Admiral Group. We’ve a great opportunity to join our Collections team. BUT wait… it’s not like what you see of the TV! This role isn’t just about answering phones, it goes beyond that initial call. We put our customers at the heart of what we do, and when they are struggling to pay, we need people who can listen, reassure them and through effective questioning, understand what’s led them to be in their position. We need people to support and advise our customers to help get them back on the right track.
About Admiral Money:
Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral.
The journey started when we launched unsecured personal loans in June 2017, and since then, we have gone from strength to strength and have some exciting plans for the future. We’re on track to launch not one, but two new products later this year, Specialist Mortgages and Motor Finance, and we’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.
Your Career:
In this role, you will be responsible for maintaining our reputation as a caring, responsible and understanding lender. You'll need to complete your work diligently to enable us to make the right business decisions, based on the information we are given by customers. As the business grows, you'll develop a detailed understanding of consumer lending. You'll expand on this expertise with exposure to other teams in the business and have regular coaching, training and feedback. Being successful in your application will lead to an exciting, stable and prosperous career with a clear line of progression and development within a regulated environment.
Your Day:
Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable. They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times.
We pride ourselves on our fair and ethical approach and helping every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.
As an experienced Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer’s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued.
We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training. We value behaviours over direct experience therefore if you can demonstrate a flair for customer communications, empathy and excellent listening skills then you could be just what we need.
This Could Be The Job That You Have Been Looking For If:
What You’ll Get:
Salary, Benefits and Work-Life Balance:
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
We're Wales’ only FTSE 100 company with forward-thinking approaches and endless opportunities to test, learn and grow. There's a reason we've been named one of the best places to work in the UK: our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, are felt valued.
Admiral’s success goes hand-in-hand with having a strong people-focused culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: people who enjoy what they do, do it better!
Admiral people work hard to keep us at the top of our industry and are rewarded for it—with competitive pay, great benefits, a share package based on company performance, flexibility and work-life balance opportunities, nearby fitness and health centres, and other special perks.
David Street,
Cardiff
CF10 2EH
Cardiff Queen Street Station 0.3 miles / 7mins walk
Dumfries Place KL 0.1 miles / 3mins walk