HR Operations Coordinator

1. This is a generalist role that offers exposure to HR information systems, full employee life cycle and operational HR.   
2. You will be responsible for providing superior customer service and resolving HR Operations queries in a timely and effective manner.  
3. Enjoy working in a busy, fast paced team environment and have a flexible nature and a co-operative and willing attitude. 

Term: Permanent

Working Hours: Full-time

Department: HR Department

Location: Cardiff

Lewis Silkin works with leading businesses to protect and enhance their most important assets - their ideas, their people, their brand and their future. We call it: Ideas. People. Possibilities.

With offices in London, Oxford, Manchester, Leeds, Cardiff, Belfast, Dublin and Hong Kong, we are recognised by clients and industry alike as being distinct for our unique culture, market-leading practice areas, sector focused approach and for providing solutions to complex, multijurisdictional business challenges, with a pragmatic and human touch. We have two things at our core: people — both ours and our clients’— and a focus on creative, tech and innovative businesses.

Our culture is encapsulated by an ethos of bravery and kindness, guided by our values of Integrity, Clarity, Unity and Excellence (our ‘I-CUE’). We aim to provide a supportive environment for our people, clients and wider community and embrace diversity & inclusion, ensuring people are able to bring their full selves to work.

The Department:

Working closely within the People Operations and wider HR Team, this role supports the day-to-day delivery of HR processes and departmental administration, proactively working with other members of the team when action is required in their client groups. This is a generalist role that offers exposure to HR information systems, full employee life cycle and operational HR.   

You will be responsible for providing superior customer service and resolving HR Operations queries in a timely and effective manner.  

To achieve success in the role you will need to be thoughtful, resourceful, team-driven, and customer-focused.

Responsibilities:

• This role will act as the first point of contact for HR queries. Specific duties include but are not limited to the following: 
• Ownership of the new joiner/onboarding process, including but not limited to:
• Drafting offer letters and contracts. 
• Creating HRIS records.  
• Liaising with relevant departments to ensure IT equipment and accounts are set up accordingly.
• Arranging leaver details and co-ordinating the exit interview process, including liaison with the relevant HR Manager/Officer, and feeding relevant information into the payroll as appropriate.
• Preparation of contractual change paperwork as and when required (e.g change in hours, role, location, promotion).
• Providing guidance to staff regarding the Firm’s benefits package. 
• Providing day-to-day HR guidance on policies, procedures and processes. 
• Maintaining the HRIS (Cascade) and ensuring information is inputted accurately and in a timely manner, including changes to salary, hours, benefits, personal details etc.
• Managing the HR Inbox, ensuring queries are responded to in a timely manner. 
• Ensuring processes are documented.
• Working across the HR Team to support colleagues in periods of peak work and/or absence.

Compliance:

• Ensuring pre-employment screening is completed and any issues escalated to the HR Manager in a timely manner, this includes right to work checks.
• Ensure good housing keeping regarding staff files. 
• Work with the wider HR team to audit data within the HR systems. 

Person Specification:

Candidate Profile:

The successful candidate must have a professional manner and first-class communication skills. They must be highly organised, able to demonstrate a confident and proactive approach to their work and be able to work on their own initiative. They must enjoy working in a busy, fast paced team environment and have a flexible nature and a co-operative and willing attitude. 

Desired Experience:

• Experience of working in a HR team environment.

Desired Skills And Abilities:

• Confident communication skills and a professional demeanour. 
• High degree of numeracy.
• Curious mindset and problem-solving skills. 
• Strong attention to detail and excellent administration skills. 
• Excellent organisational skills and the ability to work quickly under pressure. 
• Ability to prioritise competing and varied demands. 
• An understanding and adherence to the principles of the confidentiality of sensitive personal data.  
• Customer focused with the ability to communicate at all levels. 
• Awareness of, and interest in the activities of a busy HR function. 

Technical skills:

• Strong knowledge of IT systems (must be proficient in Excel and MS Word). 
• Experience of working with HR databases (ideally Cascade) and document management systems (Netdocs) is preferable although full training will be provided.